‘Unreliable’ MBTA system impacting Boston businesses, poll finds

Efforts to get the MBTA back on track are hurting metro Boston businesses and their employees, a new survey finds.

Fifty-four percent of the 100 Boston-area professionals surveyed said public transportation is unreliable, and 57% said it had become less reliable in the last six months.

A third of business leaders said the issue affected their ability to attract and retain talent, 31% said it was affecting their business’s ability to succeed, and 27% had to change their remote work policies to give employees employees the option to work more from home. frequently, the survey found.

“The results of this survey illustrate how frustrated Boston-area professionals are with the unreliability of local public transportation,” said Matt George, partner and head of research at Seven Letter, a communications firm that conducted the survey. in association with Boston Business Journal.

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